The purpose of this policy is for a better understanding of what the customer shall be charged for in regard to parts and service. W.P.G.H.C.I. shall replace new parts that were installed by W.P.G.H.C.I., that have gone bad, at no cost to the customer, for as long as the manufacturer guaranties same part, or one (1) year, whichever comes first. The following are those parts that have no guarantee from W.P.G.H.C.I. and if they go bad, the customer shall pay for the NEW PART AND FOR THE RETURN SERVICE CALL.

1. OIL BURNER NOZZLES.
2. ANY NEW PART TAMPERED WITH, BY ANYONE, THAT W.P.G.H.C.I. INSTALLED.
3. Any new or rebuilt oil pump that has been found subjected to dirt and/or water.
4. Any new gas valve that is found to have dirt in it.
5. Any new electrical part that has been subjected to over or under voltage due to power service to equipment or customer tampering.
6. Any part that goes bad after W.P.G.H.C.I. serviced equipment that the customer had been advised to be replaced by W.P.G.H.C.I..

The customer shall also be responsible for the following, and if found to be defective by W.P.G.H.C.I. the STANDARD SERVICE CALL FEE SHALL BE CHARGED:

1. The equipment is working as it should when our serviceman arrives and our serviceman can find nothing wrong with unit(s).
2. Bad fuses or breakers that supply power for the unit.
3. No fuel in fuel tank or frozen fuel lines.
4. No gas, or too low of gas pressure.
5. Clogged air filters causing unit to function improperly.

24-HOUR POLICY--If your unit should break down WITHIN 24 hours after W.P.G.H.C.I. had serviced the unit, W.P.G.H.C.I. will re-service at no additional service charge. The only cost to the customer would be the COST OF THE NEW PART (unless covered above) and THE TIME TO INSTALL THE PART at the hourly rate being charged at that time.

AFTER 24 HOURS you will be charged for the service call, parts and labor!!

W.P.G.H.C.I. reserves the right to add to, delete or change this policy at anytime without any prior notice to any customer.